HUTCHINSON, Kan. — Here is the official statement from Ideatek on the billing issue from over the weekend.
"On Jan. 2, certain IdeaTek customers received late payment notices because their scheduled autopay was not processed as expected," the company said. "IdeaTek isolated the matter to an issue with its payment processor. As of Monday evening, payments were being processed and new invoice copies were being emailed to all customers that were affected."
Customers do not need to contact IdeaTek — all customers affected will be emailed.
"IdeaTek thanks those customers affected for their patience and understanding," the company said. "Customers can review their payments and invoices at the customer portal at http://portal.ideatek.com."
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Some IdeaTek customers who are on auto pay did not have their automatic payment taken out on the 31st of December as it normally is.
According to spokesperson Amy Bickel with Ideatek, the company worked with its payment processor as of midday Monday to correct the issue.
The customers with the problem were contacted Monday evening with updated invoices sent to the email address on file and payments were properly processed.
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