Hutchinson/Reno County 911
HUTCHINSON, Kan. — The 2023 year provided improvements, excitement and increases in the delivery of services. HRCEC provides a variety of services for more than 39 agencies within Reno County.
In 2023 HRCEC handled more than 103,000 phone calls, which is an increase of 4% from a year ago. Phone calls were answered within 10 seconds, 99.28%, an improvement from 2022 when phone calls were answered 98.4% under 10 seconds. The phone system is built to have calls roll over to other counties when volume increases beyond capacity. For 2023, no calls rolled over; all 911 calls from Reno County were handled by HRCEC staff. This is a great improvement from 1 year ago.
All first responders operate on the state side “800” radio system. HRCEC staff monitored 2,058,606 “push to talk” transmissions for 2023. This is down slightly from 2,088,076 “push to talk” transmissions in 2022. This decrease is contributed to our improved technologically placed in our first responder units. Many of the units have been installed with mobile data terminals (MDT) allowing first responders to indicate status changes and updates during events. This allows HRCEC staff the ability to monitor other radio transmissions providing safety oversight and the ability to deploy needed resources appropriately.
Additionally, our mass notification system (Everbridge) sent along more than 700 alerts for 2023. These messages included weather warnings, resource management and staff awareness. Internally we defined and improved our Quality Improvement/Quality Assurance program. This program is designed to provide a review of our processes within the center. All our processes are measured against established national standards confirming we not only meet the standards, but our goal is also to exceed the standards.
Currently providing medical pre-arrival instructions to 911 callers, we have improved our software to include fire pre-arrival instructions. Emergency Fire Dispatching protocols were added to our system mid 2023 allowing telecommunicators the ability to systematically assist callers during events such as fires, floods, and electrical hazards to name a few.
All these tasks are accomplished by a dedicated team of 18 full-time telecommunicators and 2 part-time quality assurance staff.
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