NICK GOSNELL
Hutch Post
HUTCHINSON, Kan. — Hutchinson Director of Finance Angela Richard spoke to the Hutchinson City Council on Tuesday about changes coming to utility billing in the city.
"We are working to upgrade our waterbill.hutchgov.com website for better user experience," Richard said. "The new website will have a cleaner layout and simplify the menus. We are working through all of the testing and hope to release that within the next couple weeks. Customers can still pay with any method they did before, whether that was in person, over the phone, bank draft or mail."
The new site, once it is live, should allow new payment methods.
"We'll have Apple Pay, Google Pay, Paypal, Venmo and soon we will have text to pay," Richard said. "Unfortunately, with those changes, users will have to create a brand new login and they will have to set up their automatic credit cards again."
Bank draft is not changed with the rest of the changes.
"The city realizes that this is inconvenient," Richard said. "We're going to work to provide instructions for users on how to do so. We will work to help them set up their accounts. We will also work to waive late fees or try to avoid late fees for people who were on automatic credit card payment and have to set them up again. We will work to do text messages and emails and phone calls to let people know if they're on automatic credit cards, they need to go into the new website and set them up again."
The city will give Hutch Post additional information once the new site is live.
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