Pratt Regional Medical Center is facing a critical financial crisis, hospital officials said this week, prompting a new effort to collect millions in unpaid patient balances.
In a Facebook post, PRMC acknowledged a growing concern over unpaid patient responsibilities — a key contributor to the hospital’s deteriorating financial condition. Hospital leadership said they have been working for months to identify the root causes of the shortfall and implement corrective measures.
“Many have asked what went wrong. We’ve been asking those same questions,” the statement read. “We’ve identified several contributing factors, including a significant rise in unpaid accounts, and we’re taking action.”
Beginning next week, PRMC will begin sending letters through Silo Recovery, a third-party service, to patients with accounts that are 120 days or more past due. Approximately 2,517 individuals owe balances across nearly 7,000 accounts, totaling an estimated $11 million.
The letters will serve as formal reminders and offer patients an opportunity to settle their accounts before the hospital considers any collection activity.
“We understand that many individuals are experiencing financial hardship,” the statement said. “If you receive a letter and have questions about your account, need to apply for financial assistance or arrange a payment plan, we urge you to contact the number listed on the letter.”
PRMC emphasized that patients should respond within 30 days to avoid further action.
Despite its financial challenges, the hospital said it remains committed to providing “excellent and compassionate healthcare” and will continue working toward financial stability.
“We appreciate the community’s support during this difficult time,” the statement concluded.