A rupture in a main water line at The Wesley on the evening of Saturday, Jan. 24, prompted a swift and coordinated response from city crews, local businesses, and staff, ensuring resident safety and a rapid restoration of services.
The break occurred approximately six feet underground and left more than 80 residents without water for nearly 24 hours. Officials with the City of Hutchinson, including Mark Maness, responded quickly to shut off the water and secure the site.
Cleanup efforts began immediately with assistance from ServiceMaster, while Hilton Garden Inn stepped in on short notice to accommodate residents who needed temporary lodging. Barkley Plumbing worked throughout Sunday to repair the damaged line and restore water service, and Concrete Plus adjusted its schedule to replace flooring that had to be removed to access the leak.
The Wesley also highlighted the extraordinary efforts of its own employees during the incident. Maintenance crews coordinated on-site response efforts, housekeeping staff assisted with water removal and supply distribution, and front desk team members personally contacted affected residents and family members. Life Enrichment staff assisted with transportation, while Chief Operating Officer Nabeel Khokhar remained on site throughout the incident to oversee and manage the response.
Facility leaders also expressed gratitude to residents, noting that those affected handled the disruption with patience and understanding.
In a statement, The Wesley said the incident demonstrated the strength of its partnerships and staff commitment, adding that moments like this exemplify its guiding message: “Our people make the difference.”