JOB SUMMARY/OVERVIEW
Manages and supervises the revenue cycle from beginning to end (excluding coding). This includes overseeing the call center, registration, billing and patient account services.
PRIMARY DUTIES
Oversee and manage the medical revenue cycle except coding. Collaborate closely with the coding department.
Supervise staff in the medical call center, medical reception desks, billing office and patient financial services. This includes hiring, training, reviewing, mentoring and disciplining staff.
Communicate effectively with patients, insurance payors, vendors, staff and providers.
Collaborate with others as needed, such as human resources, information technology, dental, vision, etc.
Manage relationship with external vendors such as our claims clearinghouse, credit card companies, etc.
Develop, evaluate, implement and revise policy and procedures related to billings, reimbursement activities, call center and the front desk.
Respond to and address patient complaints.
Oversee the collection of delinquent accounts.
Attend required meetings and participate in committees as requested.
Other miscellaneous job duties as assigned.
EDUCATION/QUALIFICATIONS
High school diploma or GED
College education preferred.