Sep 21, 2020

EMS Director: Communication key to quality of care, when in doubt, call 911

Posted Sep 21, 2020 8:30 AM

By NICK GOSNELL

Hutch Post

HUTCHINSON, Kan. — Reno County EMS Director Dave Johnston says his staff's ability to communicate when they first see a patient at home is one reason to call 911 in an emergency.

"That really sets the whole patient assesment in motion for the hospital and for the physician," Johnston said. "There are those things that we're seeing on scene and often those can change in just a short time from being with someone in their home, to actually being at the hospital. We can often see some changes in that. It's important to relay those things we're seeing when we first arrive."

There are lots of questions to ask yourself before calling 911, it's not just if you think a person's life is in immediate danger.

"Do you think the person could get worse on the way into the hospital?" Johnston asked. "If you move the patient, is it going to cause them more pain or injury? Another reason might be that they need some sort of specialized skill or equipment. Perhaps they need additional oxygen, might be a good reason to call. Additionally, anytime that you might think there would be significant delay if you were to drive yourself."

If you're unsure, go ahead and call and explain the situation to the dispatcher. They are trained to ask you questions that will help them determine if EMS is necessary.