By NICK GOSNELL
Hutch Post
HUTCHINSON, Kan. — Evergy is looking to help in the face of the COVID-19 pandemic.
"Kansas companies and communities have been adapting to respond to the pandemic," said Evergy spokesperson Gina Penzig. "We, this summer, are offering, for eligible residential customers some payment options that, for some customers, might include credits."
Through August, Evergy will offer account credit to eligible residential customers who bring their account current on a four-month payment plan.
"As folks might remember, back in March, we had announced a suspension on disconnects," Penzig said. "Knowing that customers were struggling at that time, we put a hold on disconnects and that is going to expire in mid-July."
Through August 31, residential customers who have a past-due balance of $250 or more may request a four-month payment plan. With the first installment, Evergy will credit $25 toward the payment. If the payment plan is completed by the fourth month, Evergy will credit 50% of the installment, up to $75, toward the customer’s next bill. This payment plan is only available by calling Evergy customer service.
"You can contact our customer service call center by calling 1-800-383-1183," Penzig said. "If you've got questions about your electric service or want to inquire about special payment plans that might be available to help bring your electric bill current, or if its an average payment program, then our customer service reps at that number can help with those programs, as well."
Evergy call centers are available 7 a.m. to 7 p.m. weekdays.