KANSAS CORPORATION COMMISSION
TOPEKA, Kan. — The Kansas Corporation Commission’s Cold Weather Rule goes into effect Saturday, Nov. 1, offering protection to Kansans at risk of utility disconnection during the winter months. The rule remains in place through March 31.
First implemented in 1983, the Cold Weather Rule prevents regulated utility companies from disconnecting residential customers’ natural gas, electric, or water service when temperatures are forecast to drop below 35 degrees within the next 48 hours.
In addition to limiting shutoffs, the rule requires utilities to provide 12-month payment plans to help customers maintain or restore service. Residential customers with past-due balances can qualify, but they must contact their utility provider to set up arrangements.
To reconnect or continue service under the rule, customers must agree to pay one-twelfth of the total amount owed, one-twelfth of the current bill, any disconnection or reconnection fees, and any required deposit. The remaining balance is then spread over the next 11 months, along with ongoing monthly bills.
The Cold Weather Rule applies only to residential customers served by utilities regulated by the KCC. However, many municipal utilities and cooperatives have similar policies in place.
More information is available on the KCC website. Kansans can also contact their local utility provider or the KCC’s Office of Public Affairs and Consumer Protection at (800) 662-0027 or (785) 271-3140 for assistance.